Sunday, 11 September 2011

Waitrose v Ocado - which one is better - Part 2

Following on from Part 1, still on the same order. Some more points:
  • The Waitrose site is much slower than Ocado's. Having pop-ups that dim the rest of the screen while updating, even if just to add an item, means I cannot do anything else while waiting. On Ocado, I can add items as fast as I can move the mouse and click. Clearly, Ocado's web developers have learnt to separate processing from handling the input queue, which is pretty basic stuff
  • Waitrose has a forum, which is good, whereas Ocado only has email communication
  • Both sites have far too many graphical adverts at the top, before I see what I really want.

1 comment:

KeithC said...

Nothing back from Waitrose so far, got this from Ocado:

Thank you so much for your recent e-mail.

We really do appreciate your positive feedback, as it makes what we do worthwhile. We will always do everything within our power to make your shopping experience even more enjoyable, and I do hope that should you have any comments or feedback in the future, you will not hesitate to contact us.

Thank you again for your comments and look forward to hearing from you again and that you continue to shop with Ocado.


So, fairly generic, but at least they spotted that the feedback was (mostly) positive.